Zendesk analytics from your own data
Support tickets from your Zendesk account, analysis-ready.
What you can learn from your Zendesk data
Once Zendesk is connected, these are the questions your data can answer. Each one has a free tool that shows the method on a sample first.
What data it brings
- tickets: Tickets: status, priority, type, channel, created and updated dates, and requester, assignee, group and organization ids, newest update first (no subject, text, names or emails).
A question you can ask
“How many tickets are there by status?”
Ask it in your own words. You get the answer, with the steps that made it.
How to connect it
You connect with a key you create in your Zendesk account. It takes a few minutes.
- In your MCP Analytics account, open Connectors and choose Zendesk. The setup form opens there.
- Zendesk stopped creating new API tokens on 2026-10-27, and all API tokens stop working on 2027-04-30. A new API token cannot be created today; an OAuth sign-in for Zendesk is planned.
- If you saved an API token before 2026-10-27, you can still connect with it. The token itself is never shown again, so it cannot be looked up in Zendesk.
- In the setup form, type your agent email address (the connection adds /token itself), and paste the saved token.
Zendesk help page for this step →
We test the connection before we save it, so you know right away if a step was missed.
What we keep, and how to disconnect
We keep the key or login you give us, encrypted, and use it only to read the data you ask about. Other accounts cannot see your connections. To stop, open Connectors in your account and choose Remove on the Zendesk row; that deletes the saved key. You can also cancel the key in Zendesk itself.
Questions
What can I learn from my Zendesk data?
You can see what the next weeks or months may look like, days or numbers that look out of the ordinary, and patterns that repeat by week, month or season. Each one has a free tool that shows the method on a sample.
Will this change anything in my Zendesk account?
No. We only read. Nothing in Zendesk is changed.
Can I use a file instead?
Yes. Export a CSV from Zendesk and upload it. Connecting just saves you the export each time.
Can I combine Zendesk with my other data?
Yes. Connect each source, then ask a question that names both.