Intercom analytics from your own data
Support conversations from your Intercom workspace, analysis-ready.
What you can learn from your Intercom data
Once Intercom is connected, these are the questions your data can answer. Each one has a free tool that shows the method on a sample first.
What data it brings
- conversations: Conversations: state, open flag, priority, and created and updated dates (no message text, names or emails).
A question you can ask
“How many conversations are there by state?”
Ask it in your own words. You get the answer, with the steps that made it.
How to connect it
You connect with a key you create in your Intercom account. It takes a few minutes.
- In your MCP Analytics account, open Connectors and choose Intercom. The setup form opens there.
- Open the Intercom Developer Hub, go to Your Apps, open your app, then Configure and Authentication.
- Copy the access token. It can only read what the teammate who installed the app can read, within the app's scopes.
- Paste the token into the setup form. The connection only reads data.
Intercom help page for this step →
We test the connection before we save it, so you know right away if a step was missed.
What we keep, and how to disconnect
We keep the key or login you give us, encrypted, and use it only to read the data you ask about. Other accounts cannot see your connections. To stop, open Connectors in your account and choose Remove on the Intercom row; that deletes the saved key. You can also cancel the key in Intercom itself.
Questions
What can I learn from my Intercom data?
You can see what the next weeks or months may look like, days or numbers that look out of the ordinary, and patterns that repeat by week, month or season. Each one has a free tool that shows the method on a sample.
Will this change anything in my Intercom account?
No. We only read. Nothing in Intercom is changed.
Can I use a file instead?
Yes. Export a CSV from Intercom and upload it. Connecting just saves you the export each time.
Can I combine Intercom with my other data?
Yes. Connect each source, then ask a question that names both.