Front analytics from your own data
Conversations from your Front inbox, analysis-ready.
What you can learn from your Front data
Once Front is connected, these are the questions your data can answer. Each one has a free tool that shows the method on a sample first.
What data it brings
- conversations: Conversations, newest first: status, created date, whether private, whether assigned (and the teammate id), and how many tags (no subjects, messages, names or emails).
A question you can ask
“How many conversations are there by status?”
Ask it in your own words. You get the answer, with the steps that made it.
How to connect it
You connect with a key you create in your Front account. It takes a few minutes.
- In your MCP Analytics account, open Connectors and choose Front. The setup form opens there.
- In Front open Settings, then Developers, then the API Tokens tab, and choose Create API token. You must be a Front admin.
- Under Features choose Access resources with Read permission only, and select the shared workspaces to analyse. Copy the token.
- Paste it into the setup form. The connection only reads conversations.
Front help page for this step →
We test the connection before we save it, so you know right away if a step was missed.
What we keep, and how to disconnect
We keep the key or login you give us, encrypted, and use it only to read the data you ask about. Other accounts cannot see your connections. To stop, open Connectors in your account and choose Remove on the Front row; that deletes the saved key. You can also cancel the key in Front itself.
Questions
What can I learn from my Front data?
You can see what the next weeks or months may look like, days or numbers that look out of the ordinary, and patterns that repeat by week, month or season. Each one has a free tool that shows the method on a sample.
Will this change anything in my Front account?
No. We only read. Nothing in Front is changed.
Can I use a file instead?
Yes. Export a CSV from Front and upload it. Connecting just saves you the export each time.
Can I combine Front with my other data?
Yes. Connect each source, then ask a question that names both.