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Key Driver Analysis — What Moves Satisfaction In Minutes

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Running key driver analysis — what moves satisfaction analysis...

Running key driver analysis — what moves satisfaction analysis...

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What's in the report?

Standard-library analysis: which of the attributes you measure most move an outcome you care about — satisfaction, NPS, retention, or spend? Key Driver Analysis combines statistical IMPORTANCE (how tightly each attribute tracks the outcome, via standardized regression effects and correlations) with current PERFORMANCE (how each attribute is rated today) and places every driver on an action quadrant: Maintain, Improve / Priority, Monitor, or Reduce effort. It tells you not just what matters, but where to invest first. Works on any dataset: map a numeric outcome and up to 10 numeric driver ratings.

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What Drives the Outcome

Interactive horizontal_bar visualization

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Driver Detail

Interactive table visualization

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Importance vs Performance

Interactive scatter visualization

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Action Summary

Interactive table visualization

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AI Insights

Plain-English interpretation — what the numbers mean, what's significant, and what to do next.

The Question This Answers

Find which service attributes most move customer satisfaction or NPS

Questions?

See our FAQ for details on pricing, data privacy, and how the analysis works. Every report includes a Methodology section showing the statistical test, assumptions checked, and diagnostics run.

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