Importance-Performance Gap Analysis In Minutes

What's in the report?

Standard-library analysis: what matters most that we do worst? Classic Importance-Performance Analysis on survey data. Map your attribute satisfaction columns and either an importance rating per attribute or an overall satisfaction score, and get the four-quadrant map (Concentrate Here, Keep Up The Good Work, Low Priority, Possible Overkill), every attribute ranked by the size of its importance-performance gap, and a prioritized action list. When both stated importance and an overall score are available, both are computed and the disagreement between them is reported rather than one being picked silently — and because the quadrant boundary is a methodological choice, the analysis states the values it used and names every attribute that would move under the other convention.